Privacy Policy

Last updated: May 28, 2026

Paula Shaw Counseling, including Bridges Beyond Grief, operates the website located at https://paulashaw.com and related landing pages, forms, funnels, and online resources.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, request a session, sign up for a resource, or otherwise communicate with us through our website or related online systems.

By using this website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide through forms, scheduling pages, surveys, contact pages, or other website features.

This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address, if provided
  • Session format preferences
  • Information you submit in contact forms, surveys, applications, or session request forms
  • Appointment or scheduling information
  • Any other information you choose to provide

Some forms may ask questions related to grief, loss, life transitions, emotional challenges, or the type of support you are looking for. Please do not submit information through the website that you consider highly sensitive or urgent.

Website and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Referring website
  • General usage activity
  • Cookies or tracking data

This information helps us understand how visitors use the website, improve the user experience, maintain security, and measure the effectiveness of our online content.

How We Use Your Information

We may use the information we collect to:

  • Respond to your questions or inquiries
  • Follow up about session requests
  • Schedule, confirm, or manage appointments
  • Send appointment confirmations and reminders
  • Provide requested resources, downloads, or information
  • Communicate by phone, email, or text message
  • Improve the website, forms, funnels, and user experience
  • Maintain records related to inquiries or appointments
  • Protect against spam, fraud, misuse, or security issues
  • Comply with legal or regulatory obligations

Email and Text Message Communications

If you provide your email address or phone number, we may use that information to respond to your inquiry, follow up about your request, or send appointment-related communications.

If you consent to receive text messages, you may receive appointment-related or inquiry-related text messages from Paula Shaw Counseling. Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or contacting us directly.

We do not sell your phone number or email address.

Important Notice About Website Forms

Website forms are not intended for emergencies, crisis situations, or urgent mental health needs.

If you are experiencing a medical emergency, mental health crisis, or are in danger, call 911 or contact an appropriate emergency service immediately.

Submitting a form through this website does not create a therapist-client, counselor-client, or other professional relationship. A professional relationship is only established after direct communication, mutual agreement, and completion of any required intake, consent, or service documents.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate the website, manage forms, send emails or text messages, process scheduling, provide analytics, host the website, or maintain our customer relationship management system.

These service providers may only access information as needed to perform services on our behalf.

Examples of third-party tools may include website hosting providers, form providers, email and SMS platforms, analytics tools, scheduling tools, payment processors if applicable, and customer relationship management platforms.

We may also disclose information if required to do so by law, subpoena, court order, or other legal process.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve performance, remember preferences, and measure the effectiveness of marketing or advertising.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

Data Security

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, or loss. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Please use caution when submitting personal or sensitive information online.

Data Retention

We may retain personal information for as long as reasonably necessary to respond to inquiries, manage appointments, maintain business records, comply with legal obligations, resolve disputes, and improve our services.

Your Privacy Choices

You may contact us to request that we update, correct, or delete personal information you have provided, subject to any legal, business, or professional recordkeeping obligations.

You may also unsubscribe from email communications where an unsubscribe option is provided or opt out of text messages by replying STOP.

Children’s Privacy

This website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that a child under 18 has submitted personal information through the website, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Paula Shaw Counseling
741 Garden View Ct
Encinitas, CA 92024
Email: paula@paulashaw.com
Phone: +1 760-938-9760